|
|
|
|
|
|
|
Order Questions : |
|
|
|
Payment Questions : |
|
|
|
Setup Fee Questions : |
|
|
|
Samples Questions : |
|
|
|
Artwork Questions : |
|
|
|
|
|
|
|
|
Order Questions : |
|
|
|
How do I Order? |
 |
We have the online catalog for you to be able to view more products
than you could possibly view in a printed catalog.
|
 |
After you
decide what you would like, or have used the website to get some
ideas, give us a call, use the contact page, or inquiry Form to let us
know your needs.
|
 |
We will
make sure you are well taken care of by our highly trained Account
Representatives and Customer Service Specialists. |
|
|
 |
|
I don't have time to figure this out right now.
Can I just speak
with someone about my sample/quote/order? |
 |
Yes, absolutely Call us
right away 002 02 7614247. |
|
|
 |
|
How long does an order usually take? |
 |
In most cases, we can deliver your goods in two to three weeks
from artwork approval. We do have certain items that take less time.
|
 |
To answer such question you need to consider the time it takes to
produce your item and the shipping method you selected. |
|
|
Production time + Shipping time = Delivery time |
|
 |
|
|
|
|
Payment Questions : |
|
|
|
What are the payment terms? |
 |
30% deposit &
70% before Delivery date or L/C at site.
|
 |
See Payment
Terms for more details. |
|
|

|
|
|
|
|
Setup Fee Questions : |
|
|
|
What are Set Up Fees, and do I need them? |
 |
It is a fee
charged for labor, mold, die cut and materials needed in order to
transfer your logo and artwork to the printing method.
|
 |
Setup fee
is totally refundable when placing the order. |
|
|

|
|
|
|
|
Samples Questions : |
|
|
|
Can I get a sample of the item I'm interested in? |
 |
Yes, samples for all products can be ordered on our
sample order
form.
|
 |
We do ask that you let us know a little bit about the order you
are considering placing so we can best service you when ordering
samples. |
|
|

|
|
Can I get samples for free or I have to pay samples charge? |
 |
Yes, all the samples are free. |
|
|

|
|
Can I get a sample with my logo and artwork on it to see how it will
look exactly? |
 |
First, you get free
samples without your artwork printed.
|
 |
If you place the order,
we will send you the samples with your artwork printed. |
|
|

|
|
|
|
|
Artwork Questions : |
|
|
|
Artwork, EPS, Vector - It's all Greek to me! What do I do? |
 |
The best
thing you can do is get the original of the logo from the designer,
tell them we like vector artwork best, or have your graphic designer
visit our Artwork Specifications page.
|
 |
If you do
not have that available to you, we have a Graphics Designers in house |
|
|

|
|
My Artwork needs to be redone, or I want to add something to it. Can you
help with that? |
 |
Yes we
can, our in house graphic artist can do it for free. |
|
|

|
|
What is the minimum resolution for Logo Artwork? |
 |
All
artwork must be at least at least 600 DPI (Dots Per Inch) minimum for
the printing process. Please see Artwork for additional information. |
|
|

|
|
What is the difference between bitmap and eps Logo Artwork file types? |
 |
Bitmap images are defined by a precisely "mapped" collection of
individual dots or pixels of various colors. EPS (Encapsulated
Postscript) files define graphics using mathematical algorithms that
allow for scaling and modification without much loss of image
resolution. |
|
|

|
|
What does 4-color process mean? When should I use it? |
 |
If you
have a photographic or painting type of image, chances are you will
want to use a four color process for decorating your product. Four
color processes will recreate a photo realistic image. It is also
sometimes used to represent artwork that uses more than four solid
colors because using only four colors is more economical. The process
uses combinations of varying sizes of blue (cyan), red (magenta),
yellow (yellow), and black (black) dots to create images just like
your printer for your computer does. The four color process is also
sometimes called CMYK. |
|
|

|
|
|
|
If you have any question please do not
hesitate to call us : 002 02 7614247
info@prime-promo.com |
|
|